Reviews

"Melissa helped me make some tweaks to our coverage and was responsive, never left me hanging. Her commitment to high customer service is what kept us with State Farm!"

"I highly recommend Taylor Berumen. He’s a true insurance expert."

"Great service and great people to work with! Taylor and his team are professional, helpful and very responsive. Highly recommend!"

"Taylor Berumen State Farm is by far the best insurance group I’ve dealt with. From the rates, services, and staff. I’ve been with almost every insurance company and this one has been the best by a long shot."

"Francine is really kind. She saved me hundreds on policy for several vehicles because she took the time to get as many discounts as possible. I appreciate that."

"Cannot recommend them enough, rates are very reasonable for the coverage and Cash is an amazing agent always offering options and solutions to any of my problems. I have my business insurance as well as a few personal policies and couldn’t be happier"

"Ms Adams was very helpful and professional helping me understand things and know that I was getting the best policy for my money and the entire staff made me feel right at home...thank you State Farm!!"

"This agency will never get an opportunity to write my home and auto insurance ever again. Nothing against State Farm, but my issue is with Taylor Berumen. It is never ok or acceptable to curse out an employee for any reason, most especially a female. It is a good thing that you did not do that in front of me, or treat me as you treated her. She was the reason that I came to this office in the first place. She managed to write my home and auto insurance and lure me away from an agent that I had trusted for 30+ years. I am not back with that agent. People be warned, there are two sides to this agent."

"I no longer have any faith in this agent or the way he runs his office."

"They helped with everything I needed and it was a pleasure."

"I had an amazing experience with LaToya and Francine at State Farm! They both provided exceptional customer service and went above and beyond to make sure all of my questions were answered and that I felt supported throughout the entire process. They were professional, friendly, patient, and genuinely cared about helping me find the best options for my needs.

It’s refreshing to receive this level of customer service, and I truly appreciate the time and effort they put into helping me. If you’re looking for an insurance team that is knowledgeable, welcoming, and truly cares about their customers, I highly recommend LaToya and Francine at State Farm! They are absolutely amazing! ⭐⭐⭐⭐⭐"

"Exceptional customer service and quick response time for any questions you may have."

"Taylor is dedicated and passionate about helping his clients and I highly recommend him!"

"Cash Adamd is hands down the best insurance agent in Texas . Now only she is so pleasant to work with she also gave me the best quote hands down . I will be a repeat customer for life !!!!"

"LaToya provided outstanding service! She is kind, knowledgeable, and incredibly helpful. She guided us through the entire claim process step by step. Thank you, LaToya—you are truly amazing!"

"LaToya is a doll and a pleasure to work with. She made all the difference in having a successful transaction."

"This office hypes up the welcome to our office, then it slowly dwindles down to yeah I’ll get to her later. Past the deadline later. Not happy with this location I requested to have the owner/agent call me and obviously he has not received my request or he will get with me later also. I recommend that you continue to keep looking at other agents office to be a customer"

"Cash Adams was great, friendly, knowledgeable, patient and understanding. 10/10 would recommend. She got us to cut our monthly cost in half by swapping to State Farm! Thank you, Cash!"

"I’ve never worked with such an unprofessional insurance agency in my life. Our billing is a complete mess every month and the excuses we receive is insanity. The turnover here is definitely a part of the problem and it seems some people are not receiving proper training before being thrown into a position. Would definitely recommend taking your business elsewhere.

Update-2 hours after posting this review Taylor called me himself and told me to transfer agents. He had gotten “halfway through” our account when he saw this review that was written before we spoke. Which I informed Latoya I’d be writing. He called to attack me rather than actually fixing anything on our account.

Take your business elsewhere-the whole team should be investigated on how they speak to clients/how they run their billing and business all together."

"He is very helpful and knowledgeable. Taylor helped me understand my insurance needs for not only my personal needs, but my business needs as well."

"We recently needed repairs to my car due to an encounter with our garage door! Thanks to LaToya Rosson at Taylor Beruman State Farm for helping us find our way through the coverage maze and choosing the right collision repair shop! LaToya was instrumental in making certain my car was cared for during my time out of state and that my rental was covered appropriately. I cannot say enough about this energetic, knowledgeable, professional woman. My time away was made less stressful because she handled the stress in my absence and kept me informed. LaToya Rosson is truly an asset to State Farm and their clients."

"Latoya at State Farm was so attentive and helpful. She went above and beyond to help make sure we did not have a lapse in our home insurance coverage following a mess up on our part. She was easy to get ahold of and very pleasant. Very pleased with our switch to State Farm."

"LaToya has helped me through so many insurance questions! So glad she is there to ensure all my policies are handled correctly!"

"Latoya the office manager at Tyler Berumen State Farm is just phenomenal! She is so knowledgeable, a hard worker and just plain nice person! If you someone to take good care of you see Latoya at State Farm! Just the best!"

"LaYoya at State Farm in Tyler Tx was so gracious and helpful with my car rental today she went above and beyond to help. Thank you LaToya"